Privacy Policy

Information We Collect

Personal Information

When you create an account or use Utility Bill Reader, we collect:

• Contact information during account registration (email address, name)
• Account credentials and authentication data
• Payment details for subscriptions
• Company name (optional)

Bill Data

When you upload electricity bills to our service, we collect:

• Bill content you provide (PDFs, scans, or photos)
• Extracted data fields (usage, rates, dates, provider information)
• Processing logs and conversion results

Usage Information

We automatically collect usage and technical data:

• Log files including IP addresses, browser type, and access times
• Interaction patterns and feature usage
• System performance and error data
• Analytics about bill processing and extraction accuracy

How Information Is Used

We use the information we collect to:

• Provide and improve the bill extraction service
• Process and extract data from your utility bills
• Manage your account and process payments
• Provide customer support and respond to inquiries
• Develop new features and improve existing functionality
• Prevent fraud and detect security issues
• Comply with legal and regulatory requirements

Data Protection & Retention

Security

We implement technical and organizational safeguards to protect your personal information:

• All data is transmitted and stored encrypted using HTTPS and encryption at rest
• Access to personal information is restricted to authorized personnel only
• We regularly monitor and test our security systems

Data Retention

We retain different types of data for different periods:

• Bill files: Auto-deleted after your plan's retention window (typically 30-90 days unless you extend)
• Extracted data: Retained while your account is active; deleted upon account closure
• Account information: Retained while your account is active; can be deleted upon request
• Log files: Retained for security and troubleshooting purposes for up to 90 days

You may request deletion of your bills at any time through your account dashboard or by contacting us.

User Rights & Data Access

You have the right to:

• Access personal information we hold about you
• Correct inaccurate personal information
• Delete your account and associated data
• Download your data in a portable format
• Opt-out of marketing communications
• Object to certain uses of your data

To exercise any of these rights, contact us at help@utilitybillreader.com. We will respond to requests within one month of receipt.

Children's Privacy

Utility Bill Reader is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information and terminate the child's account.

Parents or guardians who believe their child has provided information to us should contact us immediately at help@utilitybillreader.com.

Cookies & Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Understand how you use the service
• Improve the user experience

Most browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of the service.

Third-Party Services

We use third-party services for bill parsing, payment processing, analytics, and hosting. These services have their own privacy policies and may collect data as permitted by law. We require all third parties to protect your information and use it only for the purposes we specify.

Data Sharing

We do not sell, rent, or share your personal information with third parties, except:

• When necessary to provide the service (e.g., payment processors)
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent

International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using Utility Bill Reader, you consent to the transfer of your information to countries outside your country of residence.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by updating the date at the top of this policy and, for significant changes, by email or prominent notice on our website.

Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at: